Privacy Policy

At ALEMAN For Medical & Scientific Services ("ALEMAN", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit aleman-medical.com or use our services.

1. Information We Collect

We collect information that you voluntarily provide when you:

• Fill out a contact or quote request form
• Subscribe to our newsletter
• Inquire about a product or service
• Request technical documentation (CoA, MSDS, SDS)

This information may include your full name, email address, phone number, company or laboratory name, position, and the content of your message.

2. Automatically Collected Information

When you visit our website, we may automatically collect certain technical information through cookies and analytics tools, including:

• IP address and approximate geographic location
• Browser type and operating system
• Pages visited, time spent, and referring URL
• Device type (desktop, tablet, mobile)

We use Google Analytics, Microsoft Clarity, and similar tools to understand how visitors use our website and to improve user experience.

3. How We Use Your Information

We use the information collected for the following purposes:

• To respond to inquiries and provide quotations
• To process and fulfill product orders
• To provide technical support and customer service
• To send marketing communications (only with your consent)
• To comply with legal and regulatory obligations
• To improve our website, products, and services

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:

• With our manufacturing partners (Liofilchem, Tody Laboratories, Merck, etc.) when required to fulfill an order
• With shipping providers to deliver your products
• With regulatory authorities when legally required
• With trusted service providers (web hosting, email, analytics) bound by confidentiality

5. Data Security

We implement industry-standard technical and organizational security measures to protect your personal data, including SSL encryption, secure servers, access controls, and regular security reviews. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses cookies to improve functionality, remember your preferences, and analyze traffic. You can control or disable cookies through your browser settings, but some features may not work properly without them.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data ("right to be forgotten")
• Object to processing for marketing purposes
• Withdraw consent at any time

To exercise any of these rights, contact us at khaled-aleman@hotmail.com.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Children's Privacy

Our services are intended for laboratories, businesses, and professionals. We do not knowingly collect personal information from individuals under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: